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People behind the buildings. 

People behind the buildings. 

People behind the buildings. 

People behind the buildings. 

People behind the buildings. 

Tom & Philippa Milnes-Smith

"Hugh and the MRO team took on our difficult flat refurbishment project at the most difficult time during the pandemic but tackled and resolved every problem to 100% of our satisfaction. We could not be more thrilled with the result."
"Hugh and the entire MRO team have been an incredible resource and partner to us - they managed the renovation and redecoration of our family flat in W11 in 2021-22. I was very impressed with their attention to detail, quality of materials used, openness to feedback, ability to iterate on the go and transparency with respect to costs. MRO's overall approach of providing choices / options, coupled with sound advice rooted in experience and practicality landed really well with me because it allowed my family the freedom we needed to make decisions while feeling confident that the choices we made were objectively good ones.
Hugh and team went above and beyond to deliver on our project - most of our engagement being remote - with MRO executing entirely on their own while communicating clearly and effectively. When we finally did visit the flat, we loved how everything we had envisioned was brought to life. MRO's timeless, classic, minimalist and modern design ethic was very easy and exciting to work with. I would definitely recommend them to anyone looking for a thorough, high-quality and thoughtful build."

Kathy Howarth

"After a dreadful experience with a previous builder (a bathroom refurb that took 4 months, during which time a loo was the only facility available, and I relied very much on the hospitality of friends!), I delayed 2 years before considering my flat refurb and choosing to work with MRO.

MRO were incredibly supportive in terms of advising, planning and eventually executing the refurb of my whole flat. Their attention to detail, responsiveness to questions and problems raised, was immediate and impressive. I feel like I have a completely new flat - I'm particularly pleased with the kitchen. I would strongly recommend MRO."

Roger & Rowena Howells

"Three years ago we had a serious flood in the basement of our house. We got in touch with HF and he immediately swung into action, bringing in the appropriate professionals to deal with the water ingress, fitting a new membrane system and pump, reroute pipes and electrics, repair and refit a staircase, remove flooring and replace along with all associated work. The job took more than two months to complete but Hugh and his team were fast, efficient and about as affable, pleasant and polite as having workmen in your house can be. Inevitably, following major works, there are the inevitable snagging items but again, MRO were quick to address these. To sum up, MRO are an efficient, reliable outfit led by a capable principal providing an excellent service."

MRO were incredibly supportive in terms of advising, planning and eventually executing the refurb of my whole flat. Their attention to detail, responsiveness to questions and problems raised, was immediate and impressive. I feel like I have a completely new flat - I'm particularly pleased with the kitchen. I would strongly recommend MRO."

Alan Wilson

Consultancy / Maintenance

"We have engaged the services of Hugh Flanagan and the team of MRO over the years in preparation for a large renovation project and also as a maintenance service. Hugh and his team are extremely professional. They show up on time, fully prepared, their work is incredibly tidy, accurate and they really care about offering the best service to their clients. We would highly recommend MRO as a trusted party for any type of work however large or small."

Chris Pring

Partner / Client / Residential

"Working with MRO is always a pleasure – their leadership is professional and knowledgeable, and their work force are hardworking, amenable, and respectful. We always expect and receive a well finished project when working with MRO with good customer care after the project is completed."

Help! Suites

"MRO have assisted us several times with maintenance issues at our Co-Working space."

The team are friendly, reliable and work is always completed to a very high standard.

We will be working with them again later this year on some planned updates to the space. I would not hesitate to recommend.

Rogan Stewart

"Hugh was my building consultant and site representative for a complete renovation of two flats into one in the French Alps. I'm an engineer with a high attention to detail. Hugh brought tremendous structure, knowledge, and enthusiasm to the project, working relentlessly to steer the building team on site and report to me remotely. Years later I still reminisce how good he was to work with, I'd look no further for my next project."

Tom Garratt, Managing Director, Garratts Damp & Timber (GDT)


"We have been working with MRO for many years & have always found their services head & shoulders above the other contractors we have used. As a company, with such strong values, we were beginning to get worried that there were not any decent contractors in the market to recommed & trust. We had to kiss a few frogs over the years to say the least & got to the point that we stopped recommending contractors, until we found MRO! We started working with Hugh & have not looked back. We now work together on a weekly basis & will continue to into the future. We can’t recommed them highly enough."

The Little Door Co

"We have had the great pleasure of working with MRO across several projects both big and small. In all instances Hugh and his team have completed work to an incredibly high standard – and have been a pleasure to work with. Our first project together was a huge challenge, and on an exceedingly tight timeline, and they did an incredible job of delivering this."
"We have been using MRO for a number of years now to keep on top of our property maintenance. All jobs large or small are dealt with in a very professional and prompt manner and the quality of the tradesmen and service is second to none. This saves a lot of time and anxiety and helps us keep on top of those nagging jobs that can accumulate. I wouldn’t hesitate in recommending MRO"

Connie Lucas, Architectural Technologist, WRIGHT CONSTRUCTION CONSULTANTS 


"I had the privilege of working with Hugh Flanagan as an Architectural Technologist. MRO produce high quality homes, the level of design that was included in the project I worked on surpassed my expectations. It was so refreshing how the team met onsite to discuss designs in terms of looks, ergonomics and buildability. The results speak for themselves, the team has a vast experience in completing high quality, bespoke builds and made the process look effortless. I would recommend MRO to anyone looking for a reliable, experienced team to build their dream home."
"Hugh Flanagan has done a lot of work for me since 2014. I’ve found him reliable and easy to work with. If he says he’ll do something, he does it. I’ve recommended him to friends."

Sean Lucas, Quantity Surveyor, Adkins Consultants Ltd


"I have worked alongside Hugh Flanagan on a couple of projects whilst working in the capacity of contractors quantity surveyor. I found Hugh a pleasure to work with, I was impressed by his knowledge of general construction techniques and high-end finishes. It was rare that he wasn’t able to specify a brand based on first hand experience of it’s performance and longevity. He is a charming character who operates in an ethical, open and honest manner and prides himself in behaving in a gentlemanly fashion, this is how MRO also operates. The work I have seen MRO produce is finished to a very high standard, incorporating high quality materials and includes neat design touches. It’s clear that all involved at MRO enjoy their work, surpassing their clients expectations and producing homes that will be truly enjoyed."
"MRO is entirely reliable and when things go wrong they deal with the problem immediately, informing me of progress. From design and build to maintenance MRO have proved to be a really successful and positive connection. The company is efficient and friendly and I feel safe knowing they are looking after my property."

Felix Padfield, Director, Felixdb limited Architectural design


"I have worked with Hugh on a wide range of construction projects in London since 2006, from small bathroom projects to large super prime full refurbishments. His knowledge and experience of robust construction methods is extensive.

It is always reassuring to work with Hugh as I know the project will be completed to the highest possible standards with meticulous attention to detail."

Carl and Lina Liederman

"We used MRO over a period of a few years in two different properties and Hugh Flanagan is quite simply the best (and trust us, since we have had some bad experiences with other contractors). He has a superb eye for detail, a real design eye, is super reliable and friendly, and always seems to surpass expectations. We were always able to count on Hugh and his team to respond quickly, efficiently and in a trustworthy manner, including serving as the go-to emergency contact when we were abroad. We would highly recommend him with no reservations for both maintenance and renovation projects."



"We have worked with MRO for many years, over several different projects, ranging from small and complicated scopes to large listed buildings with multiple neighbouring properties, each with their own independent surveyors. At all times MRO have remained professional and very accommodating to the neighbours needs. In our experience, MRO have always gone over and above the requirement to look after the neighbouring properties and owners of their clients, to ensure that the relationships are retained. We have always enjoyed working with MRO because their dedication to all the work they do is faultless. This ultimately make our jobs easier. We would whole heartedly recommend MRO for all projects small or large, residential and Commercial."
"I used MRO for a small-ish but problematic build project and was enormously impressed with their work. They showed enormous diligence and patience in drawing up a comprehensive specification of the works to meet my exacting requirements, obtaining good value tenders for the work and managing the overall process. It was clear they drew on extensive practical experience and they were able to recommend ways to overcome all the problems we encountered. Moreover what could have been difficult conversations about awkward aspects of the build were always conducted with good humour! I wouldn't hesitate to use them again."